Meet the experts
Uncover how to master the delicate balance between innovation and cost-effectiveness in insurance from a panel of distinguished trailblazers.
Gain practical advice directly from the leaders successfully navigating this challenging landscape.
Board Member, Insurtech Australia. Ex-Group Chief Information& Transformation Officer, Hollard Insurance
With over 25 years of experience driving sustainable growth through digital transformation, Jamie Smith has consistently leveraged technology to enhance customer experience and operational efficiency across various sectors. As the former Chief Information and Transformation Officer at Hollard Australia, Jamie led major initiatives including the integration of cutting-edge platforms for policy, billing, and claims processing, and establishing a Centre of Excellence in South Africa.
Chief of Technology & Strategy | Sustainability Advocate | Zurich Insurance
Appointed as Chief of Technology and Strategy at Zurich Insurance in 2023, Shaneen is leading Zurich's transition to Net Zero, embedding sustainability into the corporate agenda, and enhancing health services to better serve Australian communities.
Her prior roles span across TAL and FNB/FirstRand Group, managing large-scale technology projects and new business propositions, showcasing her deep expertise in risk management, M&A, and actuarial science. Shaneen holds a deep commitment to unlocking potential, both in technology and people, steering Zurich towards innovative, customer-centric solutions.
Founder and CEO | Kanopi
A successful entrepreneur with diverse startup experience, Nigel guides insurers to offer timely, contextually relevant experiences across platforms.
Leveraging strategic prowess and tech-savvy, Nigel champions digital transformation. His customer-centric ethos has established Kanopi as a trusted ally for innovative digital solutions.
What you'll learn
Balance Innovation and Costs
Explore the challenge of allocating budgets to modernizing legacy systems while still maintaining the existing technological infrastructure. Find a balance between cutting-edge innovation and essential business operations.
Strategic Partnerships and Upskilling
Don't let the myth of budget and talent constraints stop you from exploring strategic partnerships with insurtechs. Upskill and empower your workforce, while incorporating external perspectives to drive innovation.
Customer-centrism and AI
Dive into how AI is reshaping insurance, from tailoring products to streamlining operations and elevating customer interactions. Learn the importance of clear, transparent communication as a trust-building tool that aligns with customers' growing expectations in this tech-driven era.
Unravel the insurer's dilemma, spark innovation and deliver new value